Frequently Asked Questions

CE

Products

Courses


CE Questions

Does PCC offer credits that will be accepted by my state?

PCC is an ADA CERP recognized provider, as well as an approved PACE Program Provider by the Academy of General Dentistry. Approval does not imply acceptance by a state or provincial board of dentistry or ADA/AGD endorsement. Please contact your local state board to see if they will accept ADA CERP/AGD PACE provider programs.

In response to those questions from dentists in California - Yes, PCC is a Continuing Education Registered Provider for the dental board of California.

In compliance with our certification requirements, PCC annually reviews our DVD library to see if the concepts and techniques are current.  If a video no longer represents the current clinical standards, the title is discontinued.  We are unable to predict if upcoming technology will rapidly replace any given topic; therefore, we cannot place a definitive expiration date on the CE for your DVD purchase.  Some concepts are slow to change, thus these DVDs will remain in our catalog for many years.  Some concepts experience rapid growth, and we may discontinue the title after a short time.  PCC will honor CE for the lifetime of the video, or within 6 months of purchase, whichever is longest.

Where can I get a copy of the video post-test for CE credits?

Download a .pdf copy of the post test from our website.  If you have an online account, your CE tests for all recent online purchases are available on your account page, under "My CE Tests".  The "My CE Tests" page will also grade all your test submissions immediately, and maintain a record of your submitted tests, and allow you to download your certificate for all the passed tests.  Directions on how to use your online account for taking your test are located by clicking here.

For submitting paper copies of the test, you may fax it to (801) 226-8637, email it to info@pccdental.com, or mail it to: Practical Clinical Courses, 3707 North Canyon Road, Suite 3D, Provo, UT  84604

70% or higher is a passing grade, and you will be mailed a completion certificate for your records.

How long do I have to take the test for my video?

Each video is evaluated annually to see if the concepts and techniques are current.  If a video no longer represents current clinical standards, the title is discontinued.  We are unable to predict if upcoming technology will replace any given topic; therefore, we cannot place a definitive expiration date on the CE video test.  Some concepts are slow to change, thus these videos will remain in our library for many years.  Some concepts experience rapid growth, and we may discontinue the title after a short time.  You may take a video's CE test at any time it's currently sold.  Upon a title's discontinuance, you will be given 6 month's warning to complete your test before it is no longer available.

How many CE units can I receive for each video?

To help you and your staff obtain your CE requirements, PCC designates 2 CE hours for every "V-Code" video.  The tests are available for download or to take online.  Each video purchase allows one person to take the test for no extra charge.  A passing score of 70% or higher is required.  

Can I have my associate (partner, staff) take the test for credit too?

One test is included with the regular video purchase price.  If additional tests are required, the following fees apply:   $25 per test per dentist (limit 4 dentists per video purchase); $10 per test per auxiliary (Dental Assistants, Dental Hygienists, Lab Technicians - no limit on auxiliary tests). 

If additional tests are required, you must download the test, send it to PCC with the appropriate payment, and allow 2-3 weeks for grading and certificate return.  


Products

Where can I get a copy of the video post-test for CE credits?

Most of our DVDs have the post test and the corresponding instructions located under the "additional features" of the DVD.  Navigate to the "Post Test" option, and follow the instructions.  If you cannot find the post test on your DVD, you may also download a .pdf copy of the post test from our website.  Simply locate "CE Tests" on the lower menu bar and find the DVD title you own.  Click on the link and download the test.  NEW - if you have an online streaming account, all your CE tests are available on your account page, under "My CE Tests".  This will also grade all your test submissions immediately, and maintain a record of your submitted tests.

When you have completed the test, you may fax it to (801) 226-8637, email it to info@pccdental.com, or mail it to: Practical Clinical Courses, 3707 North Canyon Road, Suite 3D, Provo, UT  84604

70% or higher is a passing grade, and you will be mailed a completion certificate for your records.

Why are the international shipping prices so high?

To better serve our customers outside the U.S., international orders are now shipped by FedEx International Priority within one business day after your order is placed. You will see your delivery within a few days after shipment, instead of a few weeks. Customs, duties, and taxes are the customer's responsibility upon package receipt.  Purchasing only the digital copy of the video is one way to save shipping costs on orders.

What happens if my order is damaged, defective, or incorrect?

We strive to provide you with top-quality merchandise. If a product arrives damaged, defective, or is not what you ordered, please contact our customer service at (800) 223-6569. We will arrange for a pick-up and shipment of a new product immediately

What is the return policy? 

We guarantee 100% satisfaction with your video purchase. If, for any reason, you are not completely satisfied with your DVD, simply return it within 30 days for a refund of the purchase price (shipping is not included).  For return of digital hour-long media, you must notify PCC within 14 days of purchase that you wish to return the media.  Q&A videos are not available for refund. Exchanges are also available within 3 months of the purchase date. Physical materials must be received in condition appropriate for re-stocking. Please include a copy of your original invoice and a letter stating the reason for return. Please specify if the return is for a refund or an exchange.

If an individual client's return history exceeds PCC's typical client return rates, we reserve the right to void our exchange/ money-back guarantee.

How long do I have access to digital videos I purchase?

Streaming access is available for the length of the video life when you purchase the title individually. Access to the streaming video title will be discontinued when the title is considered obsolete by PCC.  Clients will receive 4-month notice before titles are discontinued.  Streaming subscriptions have limited viewing - either one month or one year - see your subscription for details.  


Courses

Will I be working on a live patient?

As you can probably understand, due to various legal and license issues, extra expenditures required, etc. you will not be working on a live patient. Our hands-on portion differs for each course, and ranges from treatment planning, using casts with simulated gingiva, using typodonts, using pig jaws,  and/or placing implants in synthetic mandibles.

How many credit hours is each course worth?

Currently, all our courses are worth 15 CE hours.

What are the course hours?

The scheduled course hours are as follows:

  Day One Day Two
Morning Session 8:00 – 12:00 7:30 – 10:00
Lunch (Day 1)/Brunch (Day 2) 12:00 – 12:30 10:00 – 10:30
Afternoon Session 1:00 – 4:30 10:30 – 1:00
Dinner & Discussion 5:00 – 6:30  

What is your course cancellation policy?

Please see our cancellation policy.

What meals are included with tuition?

Day one will have a light break served an hour after the course begins (juice, bagels or pastries, fruit, yogurt). Lunch is offered on the first day, and hearty brunch on the second day.  On the evening of the first day, there will be a dinner at a nearby restaurant. Spouses and/or guests not participating in the seminar, but traveling with you, may attend for a nominal fee if they wish.

Where do you recommend I stay?

For your convenience, PCC has secured a block of rooms at a local hotel - The SpringHill Suites by Marriott.  Hotel rooms are available to course participants at a lower rate until 30 days prior to the course.   This hotel offers shuttle service to for the local area.  Please contact us at info@pccdental.com for location & rate information, or call us at (800) 223-6569.

Is there a shuttle from the airport to the hotel?

Rental cars are available with all the major rental agencies at the airport, or airport shuttle service can be arranged by calling Express Shuttle at 800.3970773 or Medallion Limo at 801.225.0806. The hotel will have shuttle service available for your in-town travel needs.

What airport do I fly into for Provo?

Most major airlines serve Salt Lake Int'l Airport (SLC), which is located 45 miles north of Provo.  Provo has an airport (PVU), it does have small airlines that offer service from it, but it mostly serves small, private planes. 

Where are courses held?

Our courses, unless otherwise specified, are held at the Practical Clinical Courses' facility in Provo, Utah.