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Gordon J. Christensen - Practical Clinical Courses® Nationally Approved PACE Program Provider for FAGD/MAGD credit.  Approval does not imply acceptance by any regulatory authority or AGD endorsement.  6/1/24 to 5/31/27.  Provider ID# 208521

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Gordon J. Christensen - Practical Clinical Courses® is an ADA CERP recognized provider.  ADA CERP is a service of the American Dental Association to assist dental professionals in identifying quality providers of continuing dental education.  ADA CERP does not approve or endorse individual courses or instructors, nor does it imply acceptance of credit hours by boards of dentistry.

Effective Communication Techniques for the Entire Dental Team

Product Details

Katherine Eitel Belt, CSP

Being an effective, tactful, positive communicator will favorably influence your relationships with staff, patients, family, and the community!  Katherine Eitel-Belt, an expert in courageous conversations, will show you how to connect with compassion, accountability, non-judgment, and accuracy! This video is for your entire dental team and includes:

  • Effective communication of treatment plans for optimal informed consent and treatment acceptance.
  • How to stop avoiding sensitive, essential conversations.
  • Making effective self-management checklists.
  • An effective 4-step conversation framework.
  • Real-life conversation examples and demonstrations.
  • Public relation tips for building a positive relationship with your patients and community.
  • Having necessary effective conversations about broken agreements, under-performance, non-participation, negativity, or toxic behavior.

Change your life by improving your leadership skills and becoming an effective communicator!

Closed Captioning available

Table of Contents

  • Why Communicating Well Is the Foundation of Leadership
  • Communicating Well With Your Team
  • Courageous Conversations
  • Communicating with Your Patients
  • Communicating with Your Community
  • Conclusion
Video Length: 60 Minutes

Item #: V4734

CE Credits: 2

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